Is the Free Demo Class really free?
Yes. The Free Demo Class does not require payment or a commitment to continue.
Which ages and levels do you support?
Support ranges from elementary school through college preparation depending on the subject. Coding and data mentoring may also suit college students and adults.
Which subjects are available?
NovaSprout currently focuses on math, science and STEM, coding and data skills, and study-skills coaching.
How are tutors selected?
Tutors submit their subjects, levels, experience, availability, and approach. NovaSprout reviews applications before considering a tutor for a student request.
How does matching work?
We review the subject, level, goals, learning needs, personality fit, availability, and time zone, then recommend a suitable available tutor.
What if the first tutor is not the right fit?
Contact us within 24 hours of the first paid session. Under the fit guarantee, we will offer a refund for that session or a replacement session.
Where do sessions take place?
Sessions take place online using a familiar meeting tool such as Google Meet or Zoom.
How long is a session?
The length is confirmed before booking based on the student's needs and tutor availability.
Can parents discuss goals before starting?
Yes. Parents or guardians can share goals and relevant context in the request and during the Free Demo Class.
What is the cancellation policy?
Paid single sessions are refundable when cancelled at least 24 hours before the scheduled time. See the full Refund Policy for exceptions and package details.